FREQUENTLY ASKED QUESTIONS
WHERE CAN I PURCHASE VAN PALMA?
VAN PALMA is available on our website but also in many shops all around the world : here you’ll find the list !
WHERE IS van palma PRODUCED?
VAN PALMA is designed by Victoria Sanguinetti and produced in her workshop in Marseille, South of France. Only the hats are partly made in Italia, before beeing embroiedered in Marseille. The garment is handcrafted and each piece is unique : its irregularities give its precious authentic aspect.
What’s my hat sizing ?
Heads come in all sizes, and in a surprising variety of shapes. Although high quality hats are adaptable, and will usually conform to differences in shape with a little wearing, it is essential that the size be correct for the head.
To determine your hat size, measure the circumference around your head, keeping the tape level and firm, across the temples and above the eyebrow ridges. Then, check the table here. For in-between measurements use the next size up.
HOW CAN I CONTACT YOU?
The quickest way to contact us is by sending an e-mail to firstname.lastname@example.org. This email address is constantly monitored and we will get back to you as soon as possible.
WHERE DO YOU SHIP TO?
We ship globally.We want to see girls from everywhere becoming part of the Van Palma crew !!
WHEN WILL MY ORDER ARRIVE?
Once your order validated, the shipping delay is between 24h and 5 working days, depending on the quantities of orders we received. Anyway, be sure we’ll prepare your package with care and love, hiding many surprises in it !
Parcel are then shipped via colissimo (2 working days from France). You’ll receive a confirmation email once shipped.
HOW MUCH DOES IT COST TO SHIP MY ORDER?
Van Palma charges a flat postal rate of 7 euros for shipping in France and 20 euros for international shipping. The price is regardless of your location or how many pieces you order.
WILL I HAVE TO PAY ANY DUTIES ON TOP OF MY ORDER?
Van Palma unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
WHAT IS YOUR RETURN POLICY?
We understand that sometimes things just don't work; therefore, Van Palma will accept returns and exchanges on all our pieces.
All items need to be received into our returns to
1 RUE CHARLES ALLÉ (CHEZ BELISSA)
13008 MARSEILLE, FRANCE
If you wish to return an item(s):
You must return the item(s) for an exchange or return within 7 days of receiving it.
The item(s) must be in original condition with the original packaging and with all tags still attached.
We cannot accept garments that have makeup stains and/or garments that smell of perfume.
Item(s) must not have been worn, washed, or altered in any way.
Réalisation offers a full refund (excluding original shipping cost) or an exchange on items. Unfortunately, we cannot accept any returns that do not meet these requirements.
WE HOPE YOU’ll be glad of our products and service !
Welcome to the Van Palma Crew !!